details about product: Pure Merino Full Zip-Through Cardigan - Charcoal Gray

It's deeply disappointing to see you have not had a great experience with this purchase, and that you haven't been delighted with your new Merino Full Zip Through Cardigan. Our Merino wool range of jumpers and cardigans are made from beautiful 100% cotton and we would always hope they are loved for their quality and style. It's regrettable, and we're saddened, that this wasn't the case here. We offer a quick and easy way to return through Rebound, and your order number can be found on both your order and dispatch confirmation emails. Our Customer Service Team can be contacted through live chat on the website or by telephone (18 hours a day, every day) or by email, if you prefer. We have gone ahead and logged your return for you now, and you'll receive an email shortly with your return label included to send it back through USPS for a refund.

Thank you for leaving your feedback with us and I'm sorry to hear that your cardigan did not fit perfectly this time. Please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering. Using an old piece of clothing from another brand to establish your sizing often results in errors so measuring fresh is so very important to finding the right size from the get-go. I'd encourage you to check your measurements again via our "how to measure for a CT shirt/jumper" video and then consult the CT sizing guides on the website for your best fit before processing your online return or exchange. I understand that you mentioned you didn't want to return it to us but it would cost you nothing to send this back to us for a smaller size. Both resources can be found below: Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE Sizing Guide: https://www.charlestyrwhitt.com/us/sizing-guides?source=footer