details about product: Penny Loafers - Dark Tan

Thank you for taking the time to provide this rating, though we are sorry that you have not found the Black Penny Loafers to be a 5 star product. We are incredibly proud of the high quality we offer so it is a shame that you have not found this to be the case. it is disappointing to know you have found these to be painful and hard to break in and we have shared these comments with our buyers to consider when planning changes to the range in future. We would certainly not expect our shoes to arrive in a scuffed condition and apologize for the disappointment this has caused. If dissatisfied, please make use of our 6 month guarantee with cost free exchanges to switch for an alternate design or to return for a refund. We are sorry to have let you down but hope you will give us the chance to restore your faith in us soon.

Thanks for leaving your feedback with us, and I'm sorry to hear that you are missing a pair of shoes. We've raised this with the store managers over the past 24 hours and it's come to our attention that they opted to contact you directly to resolve the issue. Nevertheless, I hope that you enjoyed your trip to store and our team look forward to seeing you again soon.