details about product: Pure Merino Full Zip-Through Cardigan - Navy

Thank you for leaving your feedback with us and I'm sorry to hear that your cardigan did not fit perfectly this time. Please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering. Using an old piece of clothing from another brand to establish your sizing often results in errors so measuring fresh is so very important to finding the right size from the get-go. I'd encourage you to check your measurements again via our "how to measure for a CT shirt/jumper" video and then consult the CT sizing guides on the website for your best fit before processing your online return or exchange. I understand that you mentioned you didn't want to return it to us but it would cost you nothing to send this back to us for a smaller size. Both resources can be found below: Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE Sizing Guide: https://www.charlestyrwhitt.com/us/sizing-guides?source=footer