details about product: Button-Down Collar Non-Iron Hound Print Shirt - Multi

It is frustrating – for you and for us – when a customer tells us that our quality is not what it used to be. This is certainly not the case – whenever we change a product, we only ever improve the quality. It is not practical for us to reduce the quality of our best selling products. What is the likely case is that you may have purchased a different weight and weave previously. It is an easy oversight to make. Choosing the right fabric can be a daunting process and everybody has a different view – some like “thick” fabrics (Oxford), some like fine fabrics (Poplin), and some prefer something in between (twill). We actually have 16 different choices of material and they are all slightly different. This doesn’t mean that a lighter fabric is a lesser quality than its heavier cousin. We’d recommend you try our useful search tool that enables you to filter shirts according to their weight – heavy, mid, or light. Alternatively, check your purchase history on the website and see what you bought before. Our customer service team are always here to help and, remember, you are always covered by our 6-month guarantee.