details about product: Bottes Chelsea en Cuir - Noir

Thank you for your feedback regarding your recent order. We’re sorry to hear that the boots did not fit as expected. If you would like to exchange them for a larger size, you’re very welcome to do so free of charge via our returns portal: http://www.charlestyrwhitt.com/rebound. We’ve also sent you an email to address your specific concerns regarding the sizing and to discuss alternative options that may suit you better, as we’re keen to help you find the perfect fit. We look forward to hearing from you. Thank you again for taking the time to share your feedback, and we hope you’ll be delighted with your exchange should you decide to proceed.

Thank you for leaving your feedback with us regarding our tan sole boots and their fit. I've passed your comments directly to our Feedback Team to whom I'm sure your feedback will be very enlightening when considering changes for the coming seasons. In the meantime, I can see that these shoes were refunded in full and I hope that you're enjoying your latest pair of shoes that have come from a different order.