details about product: 2 Pack V-Neck Cotton Undershirt - White

I am sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. I have raised this with the Management Team to provide feedback to the colleague/s in question, and report back with any changes we make to improve your experience. I hope you will give us a chance to restore your faith in us soon

Thank you for your patience. We've contacted the Store Manager about your comments and they've left the following response: Dear Customer,, Thank you for your feedback regarding your most recent visit to our Jermyn Street store. I am very sorry to hear of the sub-par service you received from one of my colleagues. I have investigated this and will of course be re-training my colleague in the small detail of folding and packing items professionally. It is frustrating to have your service experience ruined in such a simple task, I do hope you to see you in store so we can turn this experience around All the best, Scott