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Award Winning Customer Service, Here For You
Welcome to the Charles Tyrwhitt website terms and conditions for use ("Terms"). These Terms apply to the use of this Website and the purchase of our Products and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions please do not use our Website.
Before you place an order with us, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by using the live chat function on our Website, writing to us at our postal address or calling us on +44 20 8174 4100 (ROI: 01 695 0995). You can find our ‘contact us’ page here Our lines are open 7 days a week. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.
You should print a copy of these Terms for future reference.
You are provided with access to this Website in accordance with these Terms and by accessing the Website and/or placing an order you agree to be bound by these Terms. Our Website is only intended for use by consumers and specifically consumers resident in the Serviced Countries. These Terms are strictly not for use in a business to business context. We do not accept orders from individuals outside of the Serviced Countries.
3.1.1 By placing an order through our Website, you confirm that you are:
3.1.2 When placing an order you will be given the choice to opt in to receiving our promotional and marketing communications. If you do not wish to receive promotional and marketing communications from us, then please do not opt in when prompted. Even if you opted in to receiving our promotional and marketing communications, you can opt out at any time by clicking on the "Unsubscribe" link at the bottom of any marketing email or by updating your “Mailing Preferences” when you log in to your account. You will stay opted out of promotional email activity unless you change your Mailing Preference again. Note that if a hard copy promotional or marketing communication (such as a catalogue) has already been processed for sending to you before you change your preferences, you may still receive that communication, but all future communications will be opted out.
3.2.1 After placing your order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy our Product(s) and we have the right to either accept or reject your offer or correct any pricing mistakes before accepting your order. All orders are subject to acceptance by us, and we will confirm our acceptance to you by sending you an email that confirms that the Product has been dispatched called the ("Dispatch Confirmation"). The contract between us will only be created when we send you the Dispatch Confirmation.
3.2.2 The Contract will only apply to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. Please note, for any PayPal orders, payment is processed immediately after your order is placed.
3.2.4 If you need to contact us about any orders you have placed with us please call us on +44 20 8174 4100 (ROI: 01 695 0995), email us or write to us at the following address:
Customer Service Manager,4.1 Your 14-day cancellation rights
You have the right to cancel any order (in part or in whole) at any time within 14 days, beginning on the day after you received the Product(s). In this case, providing the Products are undamaged and in saleable condition, you will receive a full refund of the price paid for the Products, less a standard return delivery cost, as further explained here What is your guarantee/returns policy?..
4.2 Your rights to use the Withdrawal Button
4.2.1 You can exercise your 14-day rights to cancel your order using our Withdrawal Button (explained below) on our Website or by making any clear statement that you wish to cancel within the time limit.
4.2.2 When you click the Withdrawal Button:
4.2.3 While the Withdrawal Button may appear in your account order history if you have an account, it will also be made prominently available and easy to access if you checked out as a guest. You will not be required to log in to use the Withdrawal Button unless logging in was required to place the order.
5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct and up to date. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always be correct at the moment you place your order. We will confirm any pricing mistakes for any particular Product before we send you the Dispatch Confirmation.
5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However while the colour reproduction is a close representation, a slight variation in the actual Products may occur.
5.3 Some product, promotional and marketing images displayed on the Website may be created, modified or enhanced using artificial intelligence (AI) and other digital imaging technologies. While we take reasonable care to ensure that such images are a fair representation of our Products, a slight variation in the actual Products may occur.
6.1 The price of any Products will be as quoted on our Website from time to time, any pricing mistakes will be corrected in accordance with 3.2.1 above. These prices exclude delivery costs, which will be charged in addition to the price of the Products(s) and will be added to the total amount due.
6.2 Prices are liable to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.
6.3 Every effort has been made on this Website to ensure that shopping online is safe and secure, please see our privacy policy which explains what use we make of your personal data. Charles Tyrwhitt cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.
6.4.1 If you order Products from our Website for delivery to the European Union, your order will be Delivered Duty Paid (DDP). The total amount paid at checkout is inclusive of all import taxes and duties with exception to certain areas where local taxes apply at delivery point where Charles Tyrwhitt has no control over these charges (Canary Islands, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint-Martin).
6.4.2 If you order Products from our Website for delivery outside of the Serviced Countries, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
6.4.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
7.1 From receipt of your order and payment in full we aim to deliver within 5 to 7 working days, stock permitting. Customised Products (available in the UK only) may take longer therefore please add an extra 4 working days if you require customisation. For monogramming and alteration details please see our Website. If we are not able to deliver within the estimated delivery date given in your order confirmation email, we will keep you updated if delivery is delayed and deliver within a reasonable time. If delivery is delayed for reasons within our control and you give us a final deadline that we fail to meet you may either agree a new delivery date with us or treat the contract as at an end and request a refund.
7.2 We will always attempt to consolidate Products and/or multiple orders in one shipment however Products may ship separately and at different times if necessary. Due to stock and packaging requirements, Products may be shipped over several days and in more than one package.
7.3 If you require further information please see our Delivery page
8.1 Products purchased via our Website can be returned to us for a refund or exchange within 6 months of the date of dispatch.
8.2 If you return a Product(s) to us that you purchased via our Website and:
8.3 We will refund any money received from you using the same method originally used by you to pay for your purchase.
8.4 Products purchased online that have been altered or customised by us in any way (including sleeve shortening on shirts, addition of pockets on shirts, trouser alterations, jacket alterations, monogramming and shortening of shirt tails) are non-returnable and non-refundable.
8.5 For exchanges we will honour any promotional pricing you may have received. All exchanges are sent with free postage and packaging.
8.6 Certain Products may not be returned or refunded for hygiene reasons. This does not affect your statutory rights to return faulty or defective Products.
8.7 If you require further information please see our Returns page.
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave our Website. We have not reviewed any of these third party websites and do not control and we are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, any content found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
We process information about you in accordance with our privacy policy.
If you telephone one of our customer service representatives, please note that we record all telephone calls. Call recordings may be used for training purposes.
11.1 Charles Tyrwhitt paper gift vouchers can be exchanged for goods in our shops trading in the relevant currency denomination and can also be used to purchase Products online at ctshirts.co.uk and over the telephone from us.
11.2 Gift vouchers may not be exchanged for cash.
11.3 For the Products purchased online, if the total value is less than the value of the gift voucher, any balance will remain as credit against your gift voucher and you can redeem it on www.charlestyrwhitt.com/eu, in our stores or over the telephone from us for any subsequent orders. You can check the balance on your paper or email gift voucher on our website www.ctshirts.com/eu/gift-ideas-vouchers. This will show you the available funds remaining for use on subsequent orders.
11.4 Gift vouchers may not be used by you to pay any outstanding balance on any account issued by us.
11.5 When redeeming gift vouchers online over the telephone or in our shops, you will be required to give the serial number of the voucher.
11.6 Gift vouchers are void if the perforated tear-off area has been removed.
11.7 If you have to return Products you have purchased online using gift voucher/s, you will be reissued with replacement gift vouchers. You may also return Products to any of our shops. This does not affect your statutory rights.
12.1 Multi-buy offers (for example, buy 4 shirts for a set price) only apply to those Products to which the multi-buy offer applies and are clearly displayed as such.
12.2 Multi-buy offers are not valid when used in conjunction with any other promotions.
12.3 The multi-buy offers do not include gift wrapping, postage or customisation, which are charged in addition to the price of the Products.
12.4 If any Products which form part of a multi-buy offer are returned to us for a refund, providing the Product(s) are returned to us undamaged and in saleable condition, you will be refunded the full price of that item less the total discount given in the offer. If any Products which form part of a multi-buy offer are returned for exchange with an item not included in the same multi-buy offer, providing the Product(s) are returned to us undamaged and in saleable condition, you will be charged the difference between the discounted price and the full price item.
12.5 Please note that items in the clearance section of our Website have already been heavily discounted and cannot be bought with any other offer, apart from the multi-buy offers.
12.6 Please note the multi-buy offers can only be applied up to three times per order.
13.1 Money-off vouchers and voucher codes are not exchangeable for cash and can only be used once per order. Money-off vouchers and voucher codes cannot be used to purchase gift vouchers.
13.2 Money-off vouchers and voucher codes cannot be used in conjunction with any other voucher or voucher code.
13.3 Discounts and promotional discount codes offered by the Website are valid only for use as part of a purchase made via the Website, unless otherwise stated. We are sorry but electronic (email) vouchers cannot be redeemed in our stores.
13.4 If you return to us for a refund a Product which has been purchased with a money-off voucher, we will refund to you the full price of that item less the value of the voucher used.
13.5 Money-off vouchers and promotional discount codes cannot be used towards alterations and delivery charges.
13.6 PayPal as a method of payment is not accepted if the customer is using a money off voucher, a Groupon or living social voucher or a gift voucher.
14.1 We may from time to time operate a prize draw. The following terms will apply to each prize draw, unless otherwise stated on the promotion page for a specific prize draw.
14.1.1 Each prize draw is open to anyone aged 18 years or over, with the exception of employees of Charles Tyrwhitt (the “Promoter”) and their close relatives and anyone otherwise connected with the organisation or judging of the prize draw.
14.1.2 By taking part in a prize draw all participants will be deemed to have accepted and be bound by these terms and conditions.
14.1.3 There is no entry fee and no purchase is necessary to enter any prize draws.
14.1.4 All entries must be submitted by the means specified on the prize draw promotional page. Only one entry per person per prize draw. Multiple entries from the same person will be disqualified. No bulk, consumer group or third party entries will be accepted.
14.1.5 The opening and closing date for entries to each prize draw will be specified on the prize draw promotional page. Entries received after the applicable closing date will not be counted.
14.1.6 No responsibility can be accepted for entries not received for whatever reason.
14.1.7 The winner of each prize draw will be contacted directly by us following the date set out in the prize draw promotional page.
14.1.8 The Promoter reserves the right to refuse to accept any entries the Promoter deems, at its sole discretion, at any time either not to comply with these terms and conditions. If any element of an entry breaches these terms, the Promoter has the right to reject the whole entry.
14.1.9 If for any reason any aspect of a prize draw is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of that prize draw, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion or invalidate any affected entries, where required.
14.1.10 The winner of each prize draw will be randomly selected by the Promoter using a computer process, from all those who enter the prize draw successfully within the opening and closing times.
14.1.11 The prize will be delivered either by physical delivery or electronically to the winner’s designated postal or email address as applicable and will be delivered within 28 days of receipt of winner’s address confirmation.
14.1.12 Insofar as permitted by law, the Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with any prize draw or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum amount allowable by law.
14.1.13 Prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.
14.1.14 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation, the Promoter reserves the right to publish the surname, county of residence and winning entry of the winner, or to otherwise send this information to anyone who contacts the Promoter within one month after the closing date for the relevant prize draw. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the relevant regulatory authority on request.
14.1.15 AAny personal data relating to participants will be used solely for the purposes of the relevant prize draw and will not be disclosed to a third party for any other purpose without the individual’s prior consent. The Promoter’s privacy policy can be found here .
14.1.16 Prize draws may be amended or withdrawn at any time at the Promoter’s discretion.
14.1.17 The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
14.1.18 Each prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
14.1.19 Promoter: Charles Tyrwhitt Shirts LTD Bronze, The Forge Bankside (Level 5), 105 Sumner Street, London SE1 9HZ, United Kingdom. Company Number 2914928.
15.1 We guarantee to you that any Product purchased from us through our Website is of satisfactory quality and fit for all the purposes for which products of the kind are commonly supplied.
15.2 We are not responsible for losses you suffer caused by us breaking this contract if the loss is:
15.3 We only provide our Website for domestic and private use to you. You agree not to use our Website for any commercial or business purposes, and we have no responsibility to you for any loss of profit (whether a court considers this to be a direct loss or an indirect loss), loss of business, business interruption, or loss of business opportunity. 15.4 This does not include or limit in any way our responsibility:
16.1 We will not be responsible for any failure to perform, or delay in performance of, any of our obligations relating to your order that is caused by events outside our reasonable control.
16.2 Events outside of our control include any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular the following:
16.3 Our obligations to perform under any order will be suspended for the length of time that the event beyond our reasonable control continues, and we will have an extension of time to perform our obligations for the duration of that period. We will use our reasonable efforts to find a solution by which our obligations under your order may be performed despite the effects of the events outside of our control however we do not guarantee to perform our obligations until those events have concluded.
17.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
17.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
17.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)), download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
17.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Website may be used only for lawful purposes and in a lawful manner.
All notices given by you to us must be given to us using the details at 3.2.4. We may give notice to you at either the email or postal address you provide to us when placing an order.
17.4.1 We aim to resolve issues quickly and fairly. If you have a complaint please contact us using the details above at 3.2.4. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days. If we cannot resolve your complaint you may refer it to an alternative dispute resolution body or to the courts as set out below.
We have the right to make changes to these terms and conditions from time to time. For a full list of changes and when they were made please contact us using the details above. This does not affect your rights under orders already placed under the previous unamended Terms.
Please note that these terms and conditions, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of a country other than England you may also bring proceedings in your country of residence.
These Terms were last updated on 5th August 2026. If you would like a copy of our previous terms and conditions please contact us using the details above.
