details about product: Cotton Linen Shorts - Ink Blue

Thank you for taking the time to provide this feedback, though we are sorry that you received a garment that was not up to scratch, in this case the pocket stitching ripping after such minimal wear. This should absolutely not have happened and is not demonstrative of the quality we strive for. We would usually offer an expedited replacement however the shorts have sold out in your size and therefore cannot be replaced. As such, we have arranged these being refunded to a voucher which can be used to send a replacement, saved for a later order or refunded to the original payment method. We are sorry to have let you down but hope you will give us a chance to restore your faith in us soon.

Thank you for taking the time to provide this feedback, though we are sorry that you received a garment that was not up to scratch, in this case the stitching at the waist coming undone. This should absolutely not have happened and we have issued a full refund for these without them needing to be returned due to the photograph provided. We are sorry to have let you down but hope you will give us the chance to demonstrate the quality we have to offer soon.

Now for the latest! I was told to return the shorts as a return QR code was sent to me. This I did in return for a new pair of shorts being sent to me. I now have been told that a full refund is being processed which I do not want. I have contracted with CT for a pair of shorts please supply them. I sent an email to Peter Wheeler yesterday but do not expect a response from him, as an earlier email to him was answered by someone else. The differing communications I am receiving is very annoying and is simple proof the left hand does not know what the right hand is doing at CT.

Thank you for taking the time to provide this feedback although we are sorry that we had processed a refund when you had requested an exchange. I should have made clear in my response this was actioned due to the shorts having sold out in your size meaning only a refund could be processed. Should you wish to purchase an alternate pair, we can arrange this at the same price and cost free express delivery, those available in your size can be found here: https://www.charlestyrwhitt.com/uk/mens-shorts/?prefn1=width&prefv1=36%22&tib=TIB-text-shorts-ss23&isFiltersHidden=false Finally, with regards to our founder, I fear you have the wrong contact information, as his name is Nick Wheeler, not Peter. He can be contacted at for For.NickWheelerOnly@ctshirts.co.uk We are sorry for the concern caused but hope that you will find another pair of shorts to your liking amongst our collection.