details about product: Pardessus En Laine - Gris Anthracite

Thanks for leaving your feedback with us, and I'm sorry to hear that your second order with us didn't quite go as either of us hoped for. I've had a thorough look into this and I'm disappointed that this had all become so complicated. We know where the error has stemmed from and feedback has been given to the individual in question. Due to the complexities of the returns and charges, I've raised this with our Head of Returns to contact you separately about this and wrap this up. Once all items are either returned or over-refunds recharged, I will contact you directly by phone to resolve any remaining issues you have in regards to sizing of certain products, faulty items or any other questions at all that you may have. Nevertheless please keep an eye out for my colleagues email and I look forward to speaking with you in the near future.