details about product: Chemise à tissage Greenwich extensible sans repassage – Bleu clair

Thank you for your feedback. I’m very sorry to learn that the sleeves on your shirt were much longer than expected. Please be assured that quality remains a priority at Charles Tyrwhitt, and issues such as this are very rare. Unfortunately, I wasn’t able to locate a previous order to confirm the sleeve length that had been requested previously, so I’m unable to verify the alteration details from your earlier order at this stage. I appreciate how disappointing it must be when the fit of your shirt does not meet your expectations. I’ve sent you a separate email to gather a little more information so that we can look into this further and work towards resolving the matter as quickly as possible. Once we have more details, we can establish whether there may have been an error during the order or alteration process and, if so, ensure this is fed back to the relevant team. Thank you for your patience and understanding. I look forward to hearing from you and hope we can provide you with a much better experience in the future.