details about product: Blazer signature – Bleu marine

I am sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. I have raised this with the Management Team to provide feedback to the colleague/s in question, and report back with any changes we make to improve your experience. I hope you will give us a chance to restore your faith in us soon

Thank you for your patience. We've contacted the Store Manager about your comments and they've left the following response: Dear Customer, I would like to sincerely apologise for your dissatisfaction with your most recent visit to store. I am sorry that you felt unhappy with the original jacket and also the replacement jacket. If you would be kind enough to call the store I will be more than happy to issue a replacement jacket from the warehouse for you to your home address. Once again, I sincerely apologise for your disappointment. I hope to hear from you soon to arrange a brand new jacket, if you wish. Kind Regards, Olivia