tried to exchange shirts for wrong size. staff was not helpful, made me come up with alternatives, and when I tried to change an order, they were unable or unwilling to do so. It cost both your company and me money, and was just stupid.
Response from Charles Tyrwhitt:
We are sorry that your recent visit to our Madison Avenue store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion.
We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience.
We hope you will give us a chance to restore your faith in us with another visit soon.
1 stars out of 5 stars
June 2026
No comment provided.
Response from Charles Tyrwhitt:
Thank you for your feedback following your store purchase. We’re sorry to see that your Navy Pure Linen Shirt received a rating of 1 out of 5 stars. At Charles Tyrwhitt, we are committed to offering the highest quality in both our products and service, so we would greatly value any additional feedback on what didn’t quite work for you with this item. Your insights help us improve our range for future seasons.
If the shirt isn’t right for you, you’re welcome to return or exchange it at any of our UK stores.
We truly value your opinion and hope to make your next experience with us a better one.
Standard shippingC$14.95
Delivery in 8 - 10 working days
Premium trackedC$17.95
Delivery in 5 - 7 working days
Allow an extra 4 business days for orders with alterations
Returns
You can return any item for up to 6 months
You have 6 months to return your order from the day you receive it - no questions asked. Just show us your proof of purchase - that's our quality guarantee to you. If you request a refund, we will deduct C$9.95 from the total amount of your refund, to cover processing costs.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Pure Linen Shirt – Olive Greenhttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwdba71f8a/hi-res/CSH0015OLV_CSH0031OLV_LIFESTYLE.jpgCSH0030OLVXL6SCrafted from lightweight pure linen – a naturally breathable fabric that absorbs moisture and helps you stay cool.https://www.charlestyrwhitt.com/ca/en_CA/pure-linen-shirt-%E2%80%93-olive-green/CSH0030OLVXL6S.htmlCAD179.00InStock4.601321