details about product: Veste en velours côtelé - Taupe

Thank you for taking the time to provide this feedback, however we are sorry that you had encountered marks on the sleeve on your jacket, this is not the standard of quality we expect for our customers and we are pleased that you made use of our 6 month guarantee with cost free exchanges to replace the jacket. We must also apologise as we have sold out of the Taupe Corduroy Jacket in your size, so were unable to arrange the replacement. As such, we have refunded your order in full and this should be with you within 5 business days. Should you wish to replace your purchase, we will ensure to provide extra quality checks to ensure the garment will be as close to perfect as can be, and will reimburse the delivery fee so you are not out of pocket for this disappointing instance.