Wrong sizing Larger than previous orders of that size
Response from Charles Tyrwhitt:
Thank you for taking the time to provide this feedback, although we are sorry that the change in our sizing has caused frustration. We only ever make changes to our sizing based upon customer feedback, returns rates and to reflect changes within our customer base. These updated measurements are always reflected within our sizing guides which can be found for every product on our website when selecting the size.
Please make use of our 6 month guarantee with cost free exchanges to switch for a better fitting size. If you require any assistance in identifying the best fit for you, please let us know, our customer service team are available 18 hours a day via telephone, live chat or email.
We hope you will give us the chance to restore your faith in us soon.
1 stars out of 5 stars
November 2026
No further comment
Response from Charles Tyrwhitt:
Thank you for taking the time to provide this feedback, although we are sorry that the change in our sizing has caused frustration. We only ever make changes to our sizing based upon customer feedback, returns rates and to reflect changes within our customer base. These updated measurements are always reflected within our sizing guides which can be found for every product on our website when selecting the size.
Please make use of our 6 month guarantee with cost free exchanges to switch for a better fitting size. If you require any assistance in identifying the best fit for you, please let us know, our customer service team are available 18 hours a day via telephone, live chat or email.
We hope you will give us the chance to restore your faith in us soon.
Standard delivery$19.95
Delivery in 10 - 14 working days
Express delivery$29.95
Delivery in 10 working days
Allow an extra 4 working days for orders with alterations
Returns
You can return any item for up to 6 months
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Pure Linen Shirt - Ocean Bluehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dw659cb040/hi-res/CSH0015OCE_CSH0031OCE_LIFESTYLE.jpgCSH0015OCECrafted from lightweight pure linen – a naturally breathable fabric that absorbs moisture and helps you stay cool.https://www.charlestyrwhitt.com/au/pure-linen-shirt---ocean-blue/CSH0015OCE.htmlAUD139.00InStock4.70306