Received defective shirt twice, decided to exchange for another colour the third time.
Attaching photos of sizing errors between the mocha and sky blue shirt of the same size size and fit.
Sleeves were an inch longer, and waist was an inch tighter.
Response from Charles Tyrwhitt:
Getting the perfect fitting garment is our rule number one. Once you’ve found it, every item purchased within that category should fit just the same. We are therefore very surprised that you have noticed inconsistences across your recent order. We put a huge amount of time and effort into making sure that sizes are consistent because we know how frustrating this can be.
We are sorry that you have experienced an issue this time, and have raised this to our stock control team to inspect the items you have returned, as well as those within our Warehouse to determine the cause of this defect and identify how such errors can be prevented in future seasons.
We are sorry again for the disappointment caused but hope the replacement shirt has proven to your liking and hope we can see you shopping again with us soon.
Standard delivery$19.95
Delivery in 8 - 12 working days
Express delivery$29.95
Delivery in 8 working days
Allow an extra 4 business days for orders with alterations
Returns
You can return any item for up to 6 months
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Pure Linen Shirt – Sky Bluehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dw3a563ce4/default/CSR/CSR2111SKY/CSR2111SKY_MODEL_UNTUCKED_01.jpgCSH0015SKYCrafted from lightweight pure linen – a naturally breathable fabric that absorbs moisture and helps you stay cool.https://www.charlestyrwhitt.com/au/pure-linen-shirt-%E2%80%93-sky-blue/CSH0015SKY.htmlAUD139.00InStock11