As I mentioned, the product was not the same size as the previous one that I ordered
Response from Charles Tyrwhitt:
We absolutely understand your frustration here and indeed, we share it. It's vitally important that our products have a consistency when it comes to sizing and fit that you can rely on, and know that you'll receive each and every time. We're certainly sorry that wasn't the case on this occasion, which is truly disappointing.
While this particular jacket is a little different to the one purchased previously (that one being a blazer, rather than a suit jacket), the sizing and the fit should be virtually identical. We'll be in touch shortly to offer our assistance with a free return, whether that be for a refund or an exchange.
Standard delivery$19.95
Delivery in 10 - 14 working days
Express delivery$29.95
Delivery in 10 working days
Allow an extra 4 working days for orders with alterations
Returns
You can return any item for up to 6 months
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Natural Stretch Twill Suit - Navyhttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwa72ccde8/hi-res/TAILORING/CT/SUB0506NAV_MODEL_FULL.jpgSUB60NAVNeed a versatile suit that takes you from your desk to dinner? Tyrwhitt has your back with our most popular twill style.https://www.charlestyrwhitt.com/au/natural-stretch-twill-suit---navy/SUB60NAV.htmlAUD22.00InStock4.7023