details about product: Chunky Pure Merino Shawl Neck Cardigan - Navy Blue

Chinos fitted well and good variety of colour led me to buy two pairs and get the discount. Also purchased a button up casual jumper

The service from Charles Tyrwhitt was, as always, excellent. This cardigan is heavy (as I wanted), blue (as I ordered), fits (well, of course it does) and had arrived promptly (as I have come to expect). I just wish, however, that the company would stop sending out these mind-numbing customer satisfaction follow-ups. They are a considerable irritant and, since they take time and thought to complete, perhaps Charles Tyrwhitt should provide a 10% discount voucher for every response of more than (say) a grunting 10 words or so. Alternatively, stop the surveys altogether and put the money saved on the contract into reducing prices. The customer response emails are the only downside to shopping with this or any company. Surely the rare person to be dissatisfied will soon tell them. After all, after 40 years in business, CT must be doing just about everything right. Have the confidence to 'fly solo' without the bogus support of a parasite customer satisfaction company. Furthermore, I had ignored the first follow-up email, valuing my time more that they clearly do. But then, adding considerable insult to trivial injury, they had the impertinence to send a further 'PROD' to respond, as if I had simply forgotten. I'm afraid that really got my goat, prompting me to explode into print like this. So - you wanted it. You got it. What's the betting that Feefo ensures that Nicholas Wheeler doesn't see this?