We're really sorry to see that there was a mix-up with the linen shirts purchased at our Solihull store, which is obviously extremely frustrating and disappointing for us both. While the two shirts were the same size - Small - they appear to be different fits. One is a Slim, while the other is an Extra Slim. We understand from your prior contact with our Customer Service Team that the Extra Slim Fit was incorrect, and should have been a Slim Fit. Our apologies for that error, certainly.
A return is absolutely an option for you, given the error. The best option would be to return to the store, if you are able, as they can provide an exchange. If you would prefer to return online/through the post however, we can assist you with that - but only a refund can be issued in that instance.
Should you need any help with the second option, our Customer Service Team are ready and willing to provide it.
Worldwide delivery
Fast and reliable tracked delivery to over 200 countries.
Allow an extra 4-6 working days for orders with alterations
Returns
You can return any item for up to 3 months
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Pure Linen Shirt - Whitehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwf370219b/hi-res/CSH0015WHT_CSH0031WHT_LIFESTYLE.jpgCSH0015WHTCrafted from lightweight pure linen – a naturally breathable fabric that absorbs moisture and helps you stay cool.https://www.charlestyrwhitt.com/intl/pure-linen-shirt---white/CSH0015WHT.htmlGBP74.95InStock4.804248