Thanks for leaving your feedback with us, and I'm sorry to hear that the material for these polos weren't quite what you expected. I can see that you ordered both a cotton polo and a linen polo with latter being far lighter.
In regards to the care of the polos, we do recommend that they are dried flat to prevent deformation or stretching of the material.
Nevertheless, I hope that the quality of our items shone through and I hope you'll consider trying another of our ranges in the future.
Standard shippingC$14.95
Delivery in 8 - 10 working days
Premium trackedC$17.95
Delivery in 5 - 7 working days
Allow an extra 4 business days for orders with alterations
Returns
You can return any item for up to 6 months
You have 6 months to return your order from the day you receive it - no questions asked. Just show us your proof of purchase - that's our quality guarantee to you. If you request a refund, we will deduct C$9.95 from the total amount of your refund, to cover processing costs.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Long Sleeve Smart Cotton Polo - Blackhttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dw86728c99/hi-res/JERSEY/CT/JEP0326BLK_MODEL_FRONT.jpgJEP0326BLKBusiness Casual polo shirts made from 100% cotton knitted to a fine jersey with a smooth surface.https://www.charlestyrwhitt.com/ca/en_CA/long-sleeve-smart-cotton-polo---black/JEP0326BLK.htmlCAD179.00InStock4.40292