The wellbeing of our customers, partners, and staff is our utmost priority. In the face of COVID-19 developing around the world, our commitment is to adhere to the Federal and State Government guidelines and protocols. Whilst our Retail operations have been closed for the welfare of our staff and general public, we are still picking, packing and dispatching orders to our customers.
Please see below some of the most common questions we are currently getting asked. Of course, the situation is everchanging and we endeavour to bring you the most up-to-date information. Should you wish to contact us about anything else, please contact us here.
Will I still receive my existing order?
We will continue to process and deliver all orders that have been placed via our website or through our Customer Care team. Should you wish to check any details, you can contact us at here.
Can I place a new order?
Absolutely. Our operations continue to be able to take and process orders to deliver via our courier network.
What measures are you taking to combat the spread of COVID-19?
Our warehouse is operating under a strict health and hygiene regimen. Tyrwhiteers are keeping safe distances from one another, constantly washing hands and applying frequent disinfection measures.
Should I expect delivery delays? Updated
At the moment we are not experiencing delays in our ability to pick, pack and send your orders and our couriers are continuing to deliver. However, the situation is rapidly changing, and we will update this section regularly to keep our customers up to date.
Update: Due to increasing restrictions on global trade routes some orders may experience an additional delay of up to 1 week. We apologize for the inconvenience and rest assured we are working to get your order to you as soon as possible.
Can I still order to a store?
We are monitoring both the Government and Public Health advice closely, and, as such, we have taken the decision to temporarily suspend shipping to stores.
If you have an existing order that is due for collection, please contact our Customer Services here.
Can I amend my shipping address?
If your order has not already been dispatched then you are able to amend your shipping address by contacting us at here.
If your order is already on it's way we cannot guarantee that the address can be changed, but please get in touch and we can discuss all available options.
Will my returns guarantee be affected?
We are very proud of our 6 month guarantee and there are currently no plans to change this. Of course, we are reviewing the situation constantly and will update you if this changes.
Can I still return items?
Yes - we are still accepting returns back as usual. However, due to the decrease in international traffic, there may be a delay in your return reaching us. You can find more information on your dispatch note or visit Returns page here.
We are in constant communication with our returns partners and will keep you updated should anything change.