details about product: Double Breasted Dinner Suit Jacket - Black

I am sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. I have raised this with the Management Team to provide feedback to the colleague/s in question, and report back with any changes we make to improve your experience. I hope you will give us a chance to restore your faith in us soon

Thank you for your patience. We've contacted the Store Manager about your comments and they've left the following response: Dear Customer, I’m really sorry for the service that you received. It’s unacceptable that it took a commitment of £800 before we could address your concerns, and I apologize for the attitude of the colleague involved. Regarding the collar, we will cover any alterations needed to fix that issue. Please let us know how we can make things right. Thank you for your patience, and once again, I apologize for the inconvenience caused. Kind Regards, Josh