Thank you for leaving your feedback with us and I'm sorry to hear that your shirts did not fit perfectly this time. Please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering.
Using an old piece of clothing from another brand to establish your sizing often results in errors so measuring fresh is so very important to finding the right size from the get-go. In this case, I can see that the last time you'd placed an order with us was 2022 and our sizing and fits would surely have been updated since then.
I'd encourage you to check your measurements again via our "how to measure for a CT shirt" video and then consult the CT sizing guides on the website for your best fit before processing your online return or exchange. Both resources can be found below:
Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE
Sizing Guide: https://www.charlestyrwhitt.com/us/sizing-guides?source=footer
I'm confident that using the above information we can help you find a shirt that fits perfectly and we look forward to hearing about it in your next review.
5 stars out of 5 stars
November 2025
Comfortable and well suited for work and weekend.
Standard shippingC$14.95
Delivery in 8 - 10 working days
Premium trackedC$17.95
Delivery in 5 - 7 working days
Allow an extra 4 business days for orders with alterations
Returns
You can return any item for up to 6 months
You have 6 months to return your order from the day you receive it - no questions asked. Just show us your proof of purchase - that's our quality guarantee to you. If you request a refund, we will deduct C$9.95 from the total amount of your refund, to cover processing costs.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Plain black jersey polohttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dw09d9dc70/hi-res/JERSEY/CT/JEP0317BLK_MODEL_FRONT.jpgJEP0317BLKBusiness Casual polo shirts made from 100% cotton knitted to a fine jersey with a smooth surface.https://www.charlestyrwhitt.com/ca/en_CA/plain-black-jersey-polo/JEP0317BLK.htmlCAD179.00InStock4.70704