details about product: Pure Linen Short Sleeve Shirt - Olive Green

Dear Mr. Gillham, Thank you for leaving your feedback with us and I'm sorry to hear that your shirt did not fit perfectly this time. Please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering. Using an old piece of clothing from another brand to establish your sizing often results in errors so measuring fresh is so very important to finding the right size from the get-go. I'd encourage you to check your measurements again via our "how to measure for a CT shirt" video and then consult the CT sizing guides on the website for your best fit before processing your online return or exchange. Both resources can be found below: Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE Sizing Guide: https://www.charlestyrwhitt.com/uk/sizing-guides?source=footer Regarding the return fee, please note that this was not return postage as a freepost label was provided. This was the restocking fee advertised during your return. Exchanges are completely free. Best regards Charles Tyrwhitt