details about product: Merino Zip Neck Jumper - Sand

I'm very sorry indeed to hear that the jumper you received has received such damage already. Please be sure that you're adhering to the care instructions on the label as too high-a-heat will weaken the fibres of what is already a very delicate jumper. I've arranged for an expedited replacement to be sent to you as soon as possible, and I would greatly appreciate it if you could check your new email for all the details In the meantime, would you be so kind as to check your personal inbox for a separate email from us? This will contain your return label and we will always try to arrange a printer free option first if at all possible. If you have received a printer-required label, I’m afraid that this means there is no printer free option for your order. Please don’t feel the need to rush this back to us but please do return it at your earliest convenience. Thank you for bringing this to our attention and I'm sure the replacement will be nothing short of perfect.