details about product:

I am sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. I have raised this with the Management Team to provide feedback to the colleague/s in question, and report back with any changes we make to improve your experience. I hope you will give us a chance to restore your faith in us soon