details about product: Pure Merino Full Zip-Through Cardigan - Navy

It's such a shame to see this gorgeous 100% Merino wool cardigan causing disappointment due to difficulties with the zipper. That's never what we wish to see, of course, as we would hope every one of our products will be perfect and thoroughly enjoyed. We've flagged the concern you have raised with our Products Team, so that they can ensure this is an isolated incident and not something that is affecting our wider range. We appreciate you raising it with us and of course, you are fully covered by our guarantee if you wish to return your cardigan to us. We have waived any costs associated with a return (if a refund is chosen). Should you need any help making your return or wish to discuss your options, we stand ready to provide all the assistance you need.