tried to exchange shirts for wrong size. staff was not helpful, made me come up with alternatives, and when I tried to change an order, they were unable or unwilling to do so. It cost both your company and me money, and was just stupid.
Response from Charles Tyrwhitt:
We are sorry that your recent visit to our Madison Avenue store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion.
We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience.
We hope you will give us a chance to restore your faith in us with another visit soon.
1 stars out of 5 stars
June 2026
No comment provided.
Response from Charles Tyrwhitt:
Thank you for your feedback following your store purchase. We’re sorry to see that your Navy Pure Linen Shirt received a rating of 1 out of 5 stars. At Charles Tyrwhitt, we are committed to offering the highest quality in both our products and service, so we would greatly value any additional feedback on what didn’t quite work for you with this item. Your insights help us improve our range for future seasons.
If the shirt isn’t right for you, you’re welcome to return or exchange it at any of our UK stores.
We truly value your opinion and hope to make your next experience with us a better one.
Livraison standard14,95 C$
Livraison en 8 - 10 jours ouvrés
Livraison prioritaire17,95 C$
Livraison en 5 - 7 jours ouvrés
Pour les commandes avec modifications, il faut compter 4 jours ouvrables supplémentaires.
RETOURS
Vous pouvez retourner tout article dans un délai de 6 mois.
Les produits achetés sur le site web de Charles Tyrwhitt peuvent nous être retournés pour un remboursement ou un échange dans un délai de 6 mois à compter de la date d'expédition. Si vous demandez un remboursement, nous ferons une déduction de C$9.95 du montant total de votre remboursement, pour couvrir les frais de traitement de dossier.
Les seules exceptions à notre garantie sont les suivantes :
Les articles achetés en ligne et modifiés par Charles Tyrwhitt, y compris les produits personnalisés (monogrammés), ne peuvent être ni retournés, ni remboursés, ni échangés.
Chemise en pur lin – Vert Olivehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwdba71f8a/hi-res/CSH0015OLV_CSH0031OLV_LIFESTYLE.jpgCSH0030OLVXL6SCe vêtement est fabriqué en pur lin léger, un tissu naturellement respirant qui absorbe l'humidité et vous permet de rester au frais.https://www.charlestyrwhitt.com/ca/fr_CA/chemise-en-pur-lin-%E2%80%93-vert-olive/CSH0030OLVXL6S.htmlCAD179,00InStock4,601321