details about product: Cutaway Collar Non-Iron Stripe Winchester Shirt - Sky

Thank you for your feedback regarding your recent shirt purchase, all our garments are made to the highest quality standards so it is disappointing to learn from your service review that you felt the quality was lacking. This is something we have been strongly focused on for several decades now so this is most concerning indeed. Please also note that each company make their shirts a little differently so if you are either ordering from Charles Tyrwhitt for the first time or if it's been a while since your last order this will ensure that you are taking our unique specifications into consideration before ordering or requesting customisation. We are also here to assist with sizing and are available to speak to 18 hours every day should you need us. An email has been sent to you to help with an exchange for your fist order or you can do this with the below link via our Rebound returns portal: http://www.charlestyrwhitt.com/rebound We hope a replacement will redeem your faith in our shirts and we hope to see you shopping with us again soon.