details about product: Honeycomb Cotton Zip Neck Jumper - Lilac Purple

I'm very sorry indeed to hear that the jumper you received was faulty. As we make all of our items to the highest standards I'm disappointed to see that this one has slipped the net. I've arranged for an expedited replacement to be sent to you as soon as possible and I would greatly appreciate it if you could check your new email for all the details. In the meantime, would you be so kind as to return the faulty item to us? You can do this over at www.ctshirts.com/rebound and select "other" "Replacements already sent" as your reason for return. Our Returns Team will be eager to investigate the cause of the fault, find the source and do all they can to reduce the chances of it happening again. This is certainly not the level of quality we want to provide and I hope you'll give us a chance to redeem ourselves in the near future