details about product: Scarpe Sportive In Pelle - Nere

Thanks for leaving your feedback with us and I'm sorry to hear that these shoes aren't quite what you expected. As this order was purchased in store, I'm afraid it cannot be returned via post for an exchange. If you'd like to exchange, please return to the store with the item in hand and they will be able to offer a refund or an exchange then and there. I do understand that this would take quite some effort as you mentioned having to take a boat to the mainland. To this effect I'd tried to call you this afternoon but I could only leave a voicemail. I just wanted to see where I could help if I could and perhaps arrange a return with you if needed. This would result in the shoes being sent back via post for a refund only. If you'd instead like to return it via post for a refund, please head on over to our online return portal at your convenience (https://charlestyrwhitt.returns.international/pro). Nevertheless I wish you an excellent weekend ahead and thank you again for taking the time to leave your feedback with us.