details about product: Cardigan In Puro Merino Con Zip Intera - Nero

Thanks for leaving your feedback with us, and I'm sorry to hear that these cardigans didn't quite fit as you'd expected. I had just tried to call you to resolve this as fast as possible but I'm afraid I could not connect nor was there an option for voicemail. Please do return these to us for an exchange or a refund via our online return portal (www.ctshirts.com/rebound). If you'd like me to send out some replacements for you along with a return QR code, please confirm if you've tried on both jumpers and therefore how many are effected. Once this is clear I can help open so paths to resolution and get this wrapped up for you. Nevertheless, I hope that you have a fantastic Sunday and thanks again for leaving your review.

Thank you for your feedback regarding your merino cardigan. We’re sorry to hear that you were disappointed with the material and experienced an issue with the zip. Our knitwear is made from extra fine merino wool to high quality standards, so it’s disappointing to learn that it did not meet your expectations on this occasion. You’re very welcome to return or exchange the item via our Rebound service: http://www.charlestyrwhitt.com/rebound Please be assured that your comments have been shared with our product team, as they are invaluable in helping us improve. We hope to restore your confidence and look forward to welcoming you back again soon.