details about product: Pantalones De Lana Elástica - Gris

I'm sorry to hear you're disappointed with our returns handling fee. Please note that we do not charge a return postage fee as there is no payment requested from the post office when using our return label. This charge has been in place since 2022 and is clearly displayed throughout the online returns process. Before submitting a return, customers are also required to confirm that they have reviewed the return details, as returns cannot be cancelled or amended once they have been processed. The returns handling fee helps us offset increasing shipping, handling, and other non-recoverable operational costs. Please note that this charge applies per returned parcel for refund requests, rather than per individual item. If the shirts weren't quite right, we'd be delighted to help you find a better fit, size, or style. We offer free exchanges on all orders, along with our six-month quality guarantee. We hope you'll consider using our free exchange service in the future, and we look forward to welcoming you back to Charles Tyrwhitt.