details about product: Cotton Stripe Texture Button Through Knitted Polo – Taupe

Thank you for taking the time to leave a review, although we are sorry that you have had difficulty identifying the best size and fit for you. It is for this precise reason that we offer a 6 month guarantee with cost free exchanges, so you can ensure everything fits like a glove. We offer a variety of fits, alongside the variety of size options, to make each garment feel bespoke. Our sizing guides, which can be found on every product page will help you choose what is best for you and give clear instructions on how to measure yourself. Alternatively, our colleagues in store are fully trained to measure you for the best fit, and have our full range of sizes available for you to try on. We hope you will give us the chance to demonstrate the quality we have to offer, in the perfect size for you.

Thank you for your patience. We've contacted the Store Manager about your comments and they've left the following response: Dear Customer, To start with thank you for leaving a review on the product and your experience. From looking into this refund I can see it was in fact myself who you dealt with and I do vaguely remember returning the knitted polo. I would like to start by apologising myself if you felt that the question wasn’t needed on why the item was being refunded. I perhaps could have phrased it differently on the day but was merely intrigued to find out the reason for return as 1 it has been a popular item and 2 if there is a fault I would need to send it back to our warehouse differently and flag if it could be a repeating issue. My statement regarding bringing back the polo due to sizing was more as a shock, I thought they came up fairly true to size from experience. I am truly sorry if you felt this wasn’t necessary and I never meant for this to come across as rude or upset you in anyway. I hope this doesn’t leave the wrong impression of what I was trying to do on the day but I can assure you I will work to make sure another customer doesn’t feel the same in the future. Kind regards, George - Store Manager