I got a Herrington bomber jacket which was crumpled and unironed .
The shade was different than seen in the image and description.
Additional I had to pay 4£ for the return on the cloth ..
Loss of 4£ overtime u return whereas Johnlewis ,Next and Amazon offers free return at the collection point.
So not CT online is not for me ..if you can't manage free returns then no point in running a online business.
Response from Charles Tyrwhitt:
We're so sorry to hear that your lovely Limestone Linen Stretch Harrington Jacket arrived in less than ideal condition, and was not 100% perfect. Our Warehouse Team are a dedicated bunch, who work tremendously hard to ensure that each and every item is picked, packed and despatched with care. They'll be hugely disappointed that your first impressions of the jacket were negative, and that it was crumpled.
We appreciate you sharing with us that the colour was also different from that which is shown online. That will be reported to our Web Team accordingly.
Harrington-jas Van Linnen En Katoen – Kalksteenhttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwe53a59dc/hi-res/OUF0084LST_MODEL_FRONT.jpgOUF0084LSTCrafted from a blend of breathable cotton and cool durable linen our new Linen Harrington combines maximum comfort with effortless style.https://www.charlestyrwhitt.com/eu/nl/harrington-jas-van-linnen-en-katoen-%E2%80%93-kalksteen/OUF0084LST.htmlEUR179,00InStock21