details about product: Smart Trainers - Dark Chocolate

We're hugely disappointed to see that you haven't enjoyed your new Walnut Brown Hybrid Trainer, and particularly that the comfort levels of the trainer are not at all to your liking. We know just how important it is to be comfortable when wearing shoes, particularly during a lengthy commute or if you're on your feet for long periods. Our 'Hybrid Trainers' are designed to offer the comfort of a trainer, while looking smart and suitable for the office, so it's very disappointing that this was not your experience. We will, of course, ensure that your feedback is passed through to our Products Team, so that they can look at ways of improving this aspect of the trainers going forward. We'll also be in touch with you shortly, to offer a return if you'd like to make one. You're fully covered by our guarantee, of course.