It certainly is very disappointing to learn you haven't been pleased with your new chinos and I am sorry for this. While they may appear this way initially, this is something that does go away with time and after washing/wearing the chinos on a few occasions. It will be due to the non-iron finish most likely. I would recommend washing a couple of times with fabric softener and you should see a big difference. Of course, if you still aren't happy you can return the chinos to us for a refund/exchange under our 6-month guarantee.