This cardigan is made from 100% extra fine merino wool in a jersey knit, to a simple and elegant shape. The merino fibres make it lightweight and soft, yet offer good insulation in cold weather, and the piece has been garment-washed for extra softness. This is a straightforward and failsafe cardigan; a suitable middle layer for both casual and formal looks.
This was my first purchase from you. I have returned the item for a refund. The bottom of the sweater, where the zipper begins to zip was beginning to fray when I received it. It was nearly impossible to zip. Clearly this was only going to get worse. I had been looking forward to doing business with you, but this experience doesn’t make me feel confident about your quality control.
Then, I discovered you will charge me $10 for the return of the item. Not cool. I’m done.
Response from Charles Tyrwhitt:
I'm very sorry indeed to hear that your first order with us is not the experience that we aim to provide. Typically we'd arrange for a hand-checked replacement to be expedited to you however as you've already completed our online return for a full refund, we're unable to do so this time. As this was a faulty item, I've marked this order as exempt from the return charge.
Faulty items are very rare with instances being few and far between. I hope you'll give us a chance to redeem ourselves for an opportunity to show you that we can, and will do better next time. To this end, we'd like to offer you a free shirt of your choosing. Please add the shirt to your online shopping cart and then either provide and image of what you've chosen (including the size) or provide the product code and I can arrange that right away.
If you would like to try a free shirt, please ensure that you've measured fresh, followed our sizing methods and checked your best fit via our sizing guide.
Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE
Sizing Guide: https://www.charlestyrwhitt.com/us/sizing-guides?source=footer
(5/5)
5 stars out of 5 stars
April 2024
No comment provided.
Allow an extra 4-6 business days for orders with alterations
Basic Shipping $14.95
Delivery in 8-10 business days
Premium Tracked $17.95
Delivery in 5-8 business days
Premium Tracked Express$29.95
Delivery in 4 business days
Hand-picked and shipped from London, UK
You can return any item for up to 6 months.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned, refunded or exchanged.
Pure Merino Full Zip-Through Cardigan - Charcoal Greyhttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dw643a2f8f/hi-res/KNC0089DCH_MODEL_FRONT.jpgKNC0089DCHThis cardigan is made from 100% extra fine merino wool in a jersey knit, to a simple and elegant shape. The merino fibres make it lightweight and soft, yet offer good insulation in cold weather, and the piece has been garment-washed for extra softness. This is a straightforward and failsafe cardigan; a suitable middle layer for both casual and formal looks.https://www.charlestyrwhitt.com/us/pure-merino-full-zip-through-cardigan---charcoal-grey/KNC0089DCH.htmlUSD149.00InStock3.907