details about product: Non-Iron Stretch Poplin Shirt - Sky Blue

We are sorry that your recent visit to our Bluewater store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We would be more than happy to replace the shirt at no cost, but can only arrange this in one of our stores, though we can arrange a return for a full refund if you wished to send this to our Warehouse. We have raised this with the store management to provide feedback to the colleague/s in question, and report back with any changes we make to improve your experience. We hope you will give us a chance to restore your faith in us soon.