I got a Herrington bomber jacket which was crumpled and unironed .
The shade was different than seen in the image and description.
Additional I had to pay 4£ for the return on the cloth ..
Loss of 4£ overtime u return whereas Johnlewis ,Next and Amazon offers free return at the collection point.
So not CT online is not for me ..if you can't manage free returns then no point in running a online business.
Response from Charles Tyrwhitt:
We're so sorry to hear that your lovely Limestone Linen Stretch Harrington Jacket arrived in less than ideal condition, and was not 100% perfect. Our Warehouse Team are a dedicated bunch, who work tremendously hard to ensure that each and every item is picked, packed and despatched with care. They'll be hugely disappointed that your first impressions of the jacket were negative, and that it was crumpled.
We appreciate you sharing with us that the colour was also different from that which is shown online. That will be reported to our Web Team accordingly.
All prices include VAT and duties. No additional custom fees.
Standard delivery€ 7.95
Tracked delivery within 5 - 7 working days
please Allow an extra 4 working days for orders with alterations
Returns
You can return any item for up to 6 months
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned,
refunded or exchanged.
Linen Cotton Harrington Jacket – Limestonehttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwe53a59dc/hi-res/OUF0084LST_MODEL_FRONT.jpgOUF0084LSTOUF0084LSTLimestoneCrafted from a blend of breathable cotton and cool durable linen our new Linen Harrington combines maximum comfort with effortless style.https://www.charlestyrwhitt.com/nl/en_NL/linen-cotton-harrington-jacket-%E2%80%93-limestone/OUF0084LST.htmlEUR179.00InStock21