details about product: Button-Down Collar Brushed Cotton Twill Shirt - Light Grey

We can assure you that no matter where in the world our products are made, we have rigorous and in-depth quality control checks in place to ensure that our customers receive nothing but the best - both in terms of the quality of the material and cloth used, as well as the workmanship. We're certainly very sorry if this particular shirt has not quite lived up to those high standards, but appreciate you raising your concerns with us. It's important that we know when an item doesn't meet our (and indeed your) expectations, so we can take steps to rectify this. We'll ensure that your feedback is properly passed on to our Products Team and, of course, you have our guarantee to fall back on should you wish to return the shirt. We wouldn't want you to be left with an item you won't fully enjoy, or be proud to wear.

Thank you for leaving your feedback with us regarding our flannel shirts and the material we use. I've passed your comments directly to our Feedback Team to whom I'm sure your feedback will be very enlightening when considering changes for the coming seasons. In the meantime, please return any item you're not 100% happy with back to us using the online return. There we can swap it for something you may like better or, of course, a refund.