details about product: 3 Pack Solid Brass Cutaway Collar Stiffeners

Thank you for your feedback following your recent order, we are sorry that your shirt arrived with only one collar stiffener fitted. We can see that you had spoken to our virtual assistant via webchat and was provided with a link for collar stays. We agree that you should not have had to purchase these and we would have happily sent a pack of complimentary collar stays to you. We have now refunded your whole order including postage which will appear on your statement within 1-2 working days. Our virtual assistant can usually assist with most enquiries and provides a swift and convenient service. However, if in future you feel that you are not happy with the advice from our virtual assistant please ask to be transferred to an agent. Our live agents are here for you 18 hours a day, 7 days a week and are happy to help with a suitable resolution. We have also sent an email to you so we can gather more information about your shirt and what has gone wrong with your other order. We apologise for the confusion and inconvenience on this occasion and we hope to see you shopping with us again so we can have the chance to restore your faith in our products and service.